Shipping policy
Order Processing Time
Orders are processed within 1–3 business days of purchase (Monday–Friday, excluding holidays). You'll receive a confirmation email once your order has shipped, including a tracking number.
Shipping Rates & Delivery Times
| Destination | Estimated Delivery Time | Cost |
|---|---|---|
| Canada (standard) | 3–10 business days | Calculated at checkout |
| Orders over $100 CAD | 3–10 business days | Free |
Delivery times are estimates provided by our shipping carriers and are not guaranteed. Delays may occur due to weather, holidays, or carrier issues beyond our control.
Order Tracking
Once your order ships, you'll receive an email with a tracking number so you can follow your package's progress.
Lost or Delayed Packages
If your order hasn't arrived within the estimated delivery window, please contact us at info@leaflore.ca with your order number and we'll help track it down. If a package is confirmed lost in transit, we'll arrange a replacement or refund.
Incorrect Shipping Address
Please double-check your shipping address at checkout. We are not responsible for orders delayed or lost due to an incorrect or incomplete address provided by the customer. If you need to correct an address, contact us as soon as possible after placing your order — we can only make changes before the order has shipped.
Questions?
If you have any questions about shipping, reach out to us at info@leaflore.ca.