Refund policy

We want you to be happy with your LeafLore piece. Please read our return policy carefully before placing your order.

Return Eligibility

We only accept returns for items that arrive defective, damaged, or incorrect (i.e., not what you ordered). We do not accept returns for change of mind, sizing, or style preference.

Return Window

You must contact us within 3 days of the delivery date to report a defective, damaged, or incorrect item. Requests submitted after this window cannot be accepted.

How to Request a Return

1. Email us at contact@leaflore.ca within 3 days of delivery, including your order number and a photo showing the defect, damage, or incorrect item.
2. We'll review your request and confirm whether it's eligible.
3. If approved, we'll provide instructions for returning the item, or arrange a replacement.

Refunds

Once your returned item is received and inspected (or once your claim is approved for a replacement), we'll notify you by email. Approved refunds are issued to your original payment method within 5–10 business days. Your bank or card provider may take additional time to post the refund to your account.

For approved defective, damaged, or incorrect item returns, return shipping is covered by us.

Items Not Eligible for Return

• Items reported after 3 days of delivery
• Items showing signs of wear or use
• Earrings, once the packaging has been opened, unless defective or damaged
• Sale or clearance items, unless defective or damaged

Exchanges

We don't offer direct exchanges. If your item is confirmed defective, damaged, or incorrect, we'll offer a replacement or a refund.

Questions?

Reach out to us anytime at info@leaflore.ca — we're happy to help.