Privacy policy

LeafLore operates this store and website, including all related information, content, features, tools, products, and services, to provide you with a curated jewelry shopping experience (the "Services"). LeafLore is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction through the Services, or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

By using or accessing any of the Services, you acknowledge that you have read and understood this Privacy Policy.

1. Personal Information We Collect

We collect only the information necessary to process your order, fulfill your purchase, and provide you with a secure shopping experience:

Contact details — name, billing address, shipping address, phone number, and email address.
Financial information — payment card details, financial account information, transaction details, and payment confirmations. (We do not store full card numbers; payments are processed by secure third-party payment gateways.)
Account information — username, password, preferences, and settings, if you create an account with us.
Order details — items you view, add to cart, or purchase; wishlist activity; and past orders, returns, and exchanges.
Communications — information you share when contacting our customer support or submitting inquiries.
Device & usage information — IP address, browser type, device identifiers, and how you interact with our site, collected automatically through cookies and similar technologies.

2. Sources of Personal Information

We may collect personal information:

Directly from you — when you create an account, place an order, or contact us.
Automatically — through your use of the Services and via cookies and similar technologies.
From service providers — who help us operate the Services (e.g., payment processing, shipping, IT, customer support).

3. How We Use Your Information

To provide and fulfill the Services — process payments, prepare and ship your order, manage returns and exchanges, maintain your account, and recommend products based on your purchases.
Communicating with you — respond to inquiries and provide customer support.
Security and fraud prevention — authenticate accounts, secure transactions, and detect or prevent fraudulent or unsafe activity.
Marketing (with your consent where required) — send promotional emails or offers about new collections, discounts, or events. You may unsubscribe at any time using the link in any marketing email.
Legal compliance — comply with applicable law, respond to valid legal requests, and enforce our policies.

4. How We Disclose Your Information

We disclose personal information only where necessary:

With Shopify and service providers who perform functions on our behalf (payment processing, fulfillment, shipping, IT, customer support).
With shipping carriers, to deliver your order.
When you direct or consent to it — e.g., to ship items to a gift recipient.
In connection with a business transaction (such as a merger or sale of the business).
To comply with legal obligations or to protect the rights, property, or safety of LeafLore, our customers, or others.

We do not sell your personal information, and we do not share it with unrelated third parties for their own independent marketing purposes.

5. Relationship with Shopify

The Services are hosted by Shopify, which processes personal information to help operate and secure the platform. To learn more about how Shopify handles your information, you may review the Shopify Consumer Privacy Policy.

6. Cookies and Tracking

We use cookies and similar technologies to keep your cart contents, remember your preferences, and understand how customers use our site so we can improve it. You can control cookies through your browser settings; disabling them may affect certain site features (such as your shopping cart).

7. Children's Data

Our Services are intended for adults and are not directed to children. We do not knowingly collect personal information from children under 18. If you believe a child has provided us with personal information, please contact us so we can delete it.

8. Security and Retention

We use reasonable technical and organizational measures to protect your personal information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

We retain personal information only as long as necessary to fulfill orders, maintain your account, comply with legal and tax obligations, and resolve disputes.

9. Your Rights and Choices

Depending on where you live, you may have the right to:

Access the personal information we hold about you.
Correct inaccurate personal information.
Delete your personal information.
Receive a copy of your information (data portability).
Opt out of marketing emails at any time via the unsubscribe link.

To exercise any of these rights, contact us using the details below. We may need to verify your identity before processing your request.

10. International Transfers

We may store and process your personal information outside the country in which you reside, using appropriate safeguards where required by applicable law.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal or operational reasons. The "Last updated" date at the top of this page will reflect the most recent revision.